SHIPPING, RETURN, AND EXCHANGE POLICY

Last Updated: 9/18/2022

Thank you for shopping at https://renext.co.in

If for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Renext It World Located at PLOT NO 142, 2 ND FLOOR PATPARGANJ INDUSTRIAL AREA, NEW DELHI,- 110092, IN.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://Renext.store

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

SHIPPING POLICY

We want you to be happy with your purchase. Our Shipping Policy, we deliver any product minimum of 3 and a maximum of 10 Days to the customers.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms:

Products that is bought from the Physical Stores can be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

Our Address is PLOT NO 142, 2 ND FLOOR PATPARGANJ INDUSTRIAL AREA, NEW DELHI,- 110092

 

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a refund, make sure these conditions are met:

  • The product must be returned in its original packaging
  • The product wasn’t used or damaged
  • The product must include original tags (if applicable)
  • The product must have the receipt or proof of purchase

If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you used during the purchase.

 

CREDIT POLICY

You are given 7 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT or GIFT CARD in exchange for the Goods

Credits that has been given back to the customer is allowed to be used on our Website and Physical Stores.

In order for the product to be eligible for Credit make sure that the following conditions are met:

  • The product must be returned in its original packaging
  • The product wasn’t used or damaged
  • The product must include original tags (if applicable)
  • The product must have the receipt or proof of purchase

The product that is on sale or discount is eligible for Credit depending on the Store Refund Policy

If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

We offer 100% return to refunds that are processed through Credit and are valid within 45 days from the date it was credited to the customer. Unfortunately, Credits can’t be used to pay for shipping fees.

 

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for items within 7 days. Exchanges exceeding 7 days will not be processed.

In order to be eligible for exchanges make sure that the following conditions are met:

  • The product must be returned in its original packaging
  • The product wasn’t used or damaged
  • The product must include original tags (if applicable)
  • The product must have the receipt or proof of purchase

Your exchanged product will be processed Once items are received and conditions confirmed.

You are given the right to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

Unfortunately, a product that was marked as a gift when purchased is not allowed to be Returned or Exchanged.

Unfortunately, a product that was marked as Bundled when purchased is not allowed to be Returned or Exchanged.

HOW TO INITIATE A RETURN

If you have a request for a Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: support@renext.co.in

You will be updated on their Return Status through their EMAIL, provided that contact information is recorded to us